Terms & Conditions

The Wellbeing Barn with Lucinda

These Terms & Conditions apply to all services, treatments, consultations, memberships, treatment programmes, purchases, and appointments booked with The Wellbeing Barn with Lucinda.

By booking an appointment, purchasing a treatment, or using our services, you agree to these Terms & Conditions.

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Consultations & Treatment Suitability

All clients may be required to complete a consultation and medical history form prior to treatment.

It is the client’s responsibility to provide accurate, complete, and up-to-date information regarding their health, medications, allergies, and medical history.

The Wellbeing Barn with Lucinda reserves the right to refuse, postpone, or modify treatment where it is considered unsafe, unsuitable, or not in the client’s best interests.

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Treatment Results

While every effort is made to achieve the best possible outcome, results cannot be guaranteed.

Treatment outcomes vary between individuals and may be influenced by factors including:

* Age
* Genetics
* Hormonal influences
* Medical conditions
* Lifestyle factors
* Smoking
* Sun exposure
* Skincare compliance
* Aftercare compliance

Individual results will vary.

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Client Responsibilities

Clients agree to:

* Provide accurate medical information
* Follow all pre-treatment and aftercare instructions
* Attend review appointments where recommended
* Inform the clinic of any changes to their medical history

Failure to follow professional advice may affect treatment outcomes and may limit our ability to address concerns regarding results.

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Deposits

A deposit may be required to secure an appointment.

Deposits are redeemable against the cost of treatment and are subject to the clinic’s Booking & Cancellation Policy.

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Treatment Packages

Treatment packages are designed to be completed within the timeframe recommended by your practitioner.

Packages are non-refundable once commenced.

Unused treatments cannot be exchanged for cash.

Treatment plans may be adapted where clinically appropriate.

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Memberships

Membership benefits are available only while the membership remains active.

Membership benefits, discounts, and complimentary services cannot be exchanged for cash or transferred to another individual unless specifically stated.

Membership terms may be amended with reasonable notice.

The Wellbeing Barn with Lucinda reserves the right to withdraw membership benefits where memberships have been cancelled, suspended, or where payment obligations have not been met.

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Gift Vouchers

Gift vouchers are non-refundable and cannot be exchanged for cash.

Gift vouchers must be redeemed before their expiry date.

Lost, stolen, or expired vouchers cannot be replaced.

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Treatment Photographs

Clinical photographs may be taken for assessment, treatment planning, and progress monitoring.

Photographs will remain confidential and will not be used for marketing purposes without separate written consent.

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Liability

The Wellbeing Barn with Lucinda accepts no liability for adverse outcomes resulting from:

* Failure to disclose relevant medical information
* Failure to follow aftercare instructions
* Failure to attend recommended follow-up appointments
* Treatments received elsewhere
* Undisclosed contraindications

Nothing within these Terms & Conditions excludes liability where exclusion is prohibited by law.

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Late Arrivals

Late arrival may result in reduced treatment time or the need to reschedule the appointment.

The full treatment fee may still apply where treatment time is lost due to late arrival.

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Right to Refuse Service

The Wellbeing Barn with Lucinda reserves the right to refuse treatment or terminate services where:

* Treatment is deemed clinically inappropriate
* Client behaviour is abusive, threatening, inappropriate, or unsafe
* Medical information has been knowingly withheld
* Professional boundaries are not respected

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Pricing

Prices are subject to change without notice.

Any price changes will not affect appointments already booked and confirmed.

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Complaints

The Wellbeing Barn with Lucinda is committed to providing a professional and supportive service.

Any concerns should be raised directly with the clinic in accordance with the Complaints Policy, which is available upon request and on our website.

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Changes to Terms & Conditions

These Terms & Conditions may be updated periodically.

The latest version will always be available on our website.

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Contact Information

The Wellbeing Barn with Lucinda

Telephone: 07821 641340

Email: contact@thewellbeingbarnwithlucinda.co.uk

Website: https://www.thewellbeingbarnwithlucinda.co.uk