Keeping your information safe

Privacy Policy

The Wellbeing Barn with Lucinda

Last updated: 2 October 2026

Introduction

The Wellbeing Barn with Lucinda is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, booking appointments, or receiving treatments, you agree to the collection and use of information in accordance with this policy.

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Who We Are

The Wellbeing Barn with Lucinda provides aesthetic, skin health, wellness, and consultation services.

For the purposes of data protection legislation, The Wellbeing Barn with Lucinda is the Data Controller responsible for your personal information.

We also work alongside independent practitioners who see clients at The Wellbeing Barn and are listed on our Team page. Charlotte Price (Eat Nourish Heal) and Kirsty Roseaman (Rejuvime Aesthetics) run their own businesses and are separate Data Controllers for the information they hold about their clients. Appointments with Faye Vatcher are booked through our own booking system and are covered by this policy.

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Information We Collect

We may collect and process the following information:

Personal Information

* Name
* Address
* Telephone number
* Email address
* Date of birth

Health & Treatment Information

Where relevant to your treatment, we may collect:

* Medical history
* Medication information
* Allergy information
* Treatment records
* Consultation notes
* Consent forms
* Clinical photographs

This information is considered special category data under UK GDPR and is only collected where necessary for the provision of safe and appropriate treatments.

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How We Collect Information

Information may be collected when:

* You complete an online booking
* You complete consultation forms
* You submit an enquiry form on our website, including the forms on our Team pages
* You provide information during appointments
* You communicate with us by telephone, email, social media, or in person
* You subscribe to marketing communications

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How We Use Your Information

Your information may be used to:

* Manage appointments and bookings
* Provide treatments safely and effectively
* Maintain accurate treatment records
* Contact you regarding appointments
* Respond to enquiries
* Pass your enquiry to one of our team practitioners when you ask us to
* Meet legal and regulatory obligations
* Improve our services

Where you have provided separate consent, we may also use your information to send marketing communications and clinic updates.

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Consent

Prior to treatment, clients will be asked to complete consultation and consent documentation which includes consent for the collection, processing, and storage of personal and health-related information where required for treatment purposes.

You may withdraw consent for marketing communications at any time.

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Clinical Photography

Clinical photographs may be taken before, during, and after treatment to:

* Monitor treatment progress
* Support clinical records
* Assist with treatment planning

Photographs will not be used for marketing purposes without your separate written consent.

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How We Store Your Information

We take appropriate security measures to protect your personal information.

Records may be stored electronically using secure clinic management software and booking systems and, where necessary, in secure physical records.

Enquiries sent through our website forms are emailed to us and a copy is stored securely on our website so that we can respond and keep track of where enquiries come from.

Access is restricted to authorised personnel only.

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How Long We Keep Your Information

Client records are retained in accordance with professional, insurance, and legal requirements.

Typically, records will be retained for a minimum of seven years following your last appointment. For clients under the age of 18, records may be retained until the client’s 25th birthday or longer where legally required.

Website enquiries that do not lead to an appointment are kept only for as long as needed to deal with your enquiry.

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Sharing Your Information

Your information will never be sold to third parties.

Information may be shared only where necessary:

* With healthcare professionals involved in your care
* With one of our team practitioners, when you contact them through our website (see below)
* With trusted service providers who help us run the clinic, such as our booking system, website hosting and email providers, who only process your information on our instructions
* To comply with legal obligations
* Where required by insurers, regulators, or law enforcement agencies

Any sharing of information will be carried out lawfully and only where necessary.

Enquiries to our team practitioners

Our Team pages include contact forms for Charlotte Price (Eat Nourish Heal) and Kirsty Roseaman (Rejuvime Aesthetics). If you use one of these forms, the details you enter (your name, email address, phone number if given, and your message) are sent to that practitioner and to The Wellbeing Barn at the same time. This lets the practitioner reply to you directly, and lets us both see that your enquiry came through The Wellbeing Barn.

We only send your details this way with your consent, which you give by ticking the box on the form. Once the practitioner receives your enquiry, they are responsible for how they use and store your information, in line with their own privacy policy. You can withdraw your consent at any time by contacting us or the practitioner.

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Your Rights

Under UK GDPR, you have the right to:

* Access your personal information
* Request correction of inaccurate information
* Request deletion of information where appropriate
* Restrict processing in certain circumstances
* Object to certain uses of your information
* Withdraw consent where processing is based on consent

Requests should be made in writing.

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Website Cookies

Our website may use cookies and similar technologies to improve website functionality and user experience.

You may manage cookie preferences through your browser settings.

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Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in legal requirements or clinic procedures.

The most recent version will always be available on our website.

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Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

The Wellbeing Barn with Lucinda

Email: contact@thewellbeingbarnwithlucinda.co.uk

Telephone: 07821 641340

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If you remain unhappy with how your data has been handled, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). https://ico.org.uk/